Since Outlook has its own spam feature there will be times when it catches spam that either has not been caught by NIS Antispam or catches it first and therefore it gets moved to the Junk Mail folder instead of the Norton Antispam folder. However, it seems to me that the button should be active for any message that was filtered as spam.ĭo you know if there is a way to direct the spam messages into the spam folder more reliably? So, I guess at the very least I can activate the button by moving a misclassified message into the AntiSpam folder, then marking it Not Spam. The closest I see is under right-click/ Junk Mail/, but no coverage specifically for spam, and this does appear for every message in any folder. Also, as per Hughs' comment above, my browser is IE8 I do not have a right-click option for a Spam/Not Spam classification for any message in any folder (including AntiSpam). In the past it has not done that when messages appeared there directly, and it is not active for any other folder whether the message has been flagged or not. After doing some experimenting, it appears that if I move any message into the Spam folder, the 'Not Spam' button does become active. Right now 21 out of 25 messages in Junk Mail are also marked ***SPAM***, and there is nothing in the AntiSpam folder. Fewer times it goes to the AntiSpam folder.
Sometimes (most times) an incoming spam message gets marked ***SPAM*** (in the subject line) and moved to the Junk Mail folder. Yes, both the Outlook junk Mail and Norton AntiSpam folders are visible and active.
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